eReceptionist – Virtual Receptionist

The Securitas Receptionist Solution is an attractive way to reduce crowd at the reception, and to help reception to focus on welcoming guests. The solution is a combination of new as well as existing technologies, it consist of a eReceptionist concept allows our customer to put in place an automated receptionist desk to welcome visitors at anytime AND a Virtual Receptionist who can be used to help and guide remotely the visitor when needed.

• Also see our Vision Tool. It supports operations such as: inspections, incident reporting, assignment planning, visitor and delivery management and more.

The Securitas ‘Virtual Receptionist’ welcomes and serves visitors remotely and 24/7, via a 2D or 3D screen desk combined with a document scanner, a conference call system and access control technology.

The operator interacts with visitors in real-time, determines the nature of their visit, collects all relevant information, creates and delivers badges, directs visitors to their hosts and guides them on the premises.

Besides welcoming visitors, the Securitas ‘Virtual Receptionist’ can interact remotely with an existing on-site access control system that is installed to open doors.

Application

It is proven that companies that deploy virtual reception services, increase their customer satisfaction rate by offering extended hours of availability that cover all time zones. In addition, these services reduce overhead and payroll costs.

The Securitas ‘Virtual Receptionist’ is an integrated part of our customer’s security solution, and the service procedures can easily be adjusted according to the specific customer needs.