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Created
September 17 , 2020
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Latest modified
September 17, 2020
The Securitas Receptionist Solution is an attractive way to reduce crowd at the reception, and to help reception to focus on welcoming guests. The solution is a combination of new as well as existing technologies, it consist of a eReceptionist concept allows our customer to put in place an automated receptionist desk to welcome visitors at anytime AND a Virtual Receptionist who can be used to help and guide remotely the visitor when needed.
The Securitas ‘Virtual Receptionist’ welcomes and serves visitors remotely and 24/7, via a 2D or 3D screen desk combined with a document scanner, a conference call system and access control technology.
The operator interacts with visitors in real-time, determines the nature of their visit, collects all relevant information, creates and delivers badges, directs visitors to their hosts and guides them on the premises.
Besides welcoming visitors, the Securitas ‘Virtual Receptionist’ can interact remotely with an existing on-site access control system that is installed to open doors.
Application
It is proven that companies that deploy virtual reception services, increase their customer satisfaction rate by offering extended hours of availability that cover all time zones. In addition, these services reduce overhead and payroll costs.
The Securitas ‘Virtual Receptionist’ is an integrated part of our customer’s security solution, and the service procedures can easily be adjusted according to the specific customer needs.
September 17 , 2020
September 17, 2020